WHAT INFORMATION DO WE COLLECT ABOUT CUSTOMERS?
- Information That You Provide: We collect any information that you enter through our Services or give us in any way, such as when you create an account, place an order, sign up to receive our emails, request stylist appointments or interact with us through our customer service channels. For example, you may provide us with your name, email address, phone number, payment information, billing and shipping address, demographic information, and other information you choose to provide.
- Automatic Information: We collect some information automatically whenever you interact with our Services and emails. This information includes log files (which include IP address, date/time of access, referring page URL and browser type) as well as information collected through tools that help us collect usage information. "Cookies" and web beacons are a couple of examples of the type of tools we use to collect this information. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits and understand usage and campaign effectiveness.
- Mobile: When you download or use our mobile applications, we may receive information about your location and your mobile device, including the hardware model, operating system and version, and unique device identifiers.
- Information from Other Sources: We might also receive information about you from other sources and add it to the information we associate with your account.
HOW DO WE USE CONTACT INFORMATION?
We use your contact information (meaning email address, phone number, and billing and/or shipping address) for the following purposes only:
- We use your email address to help you create, manage, and maintain an account on our Services, and to send you information about products, promotions, surveys, news, and events that we think may interest you;
- We use your billing and shipping address to process and deliver purchases, returns, backorders, etc.; and/or
- We use your email address and phone number to send you security alerts, shipping notifications, and other administrative messages and to provide customer support.
HOW DO WE USE OTHER CUSTOMER INFORMATION?
- Customize our Services and product offerings to suit your needs and interests;
- Monitor and analyze trends, usage and activities, and improve our Services and product offerings;
- Record purchases that you have made through our Services;
- Allow you to post comments and communicate with us through our Services, including on our social media pages;
- Protect against fraud and unauthorized transactions, including by identifying potential unauthorized users and/or hackers;
- Enforce our Terms of Use; and/or
- Comply with applicable legal requirements, industry standards, and our policies.
HOW DO WE SHARE CUSTOMER INFORMATION?
From time to time we establish business relationships with other persons or entities whom we believe trustworthy. Your customer information is sometimes shared with such carefully selected partners (e.g. Facebook, etc.) in order to enhance your shopping experience and to provide services to us.
We also may share information about you in response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process.
ADVERTISING AND ANALYTICS SERVICES PROVIDED BY OTHERS
We allow other companies to provide analytics services and serve advertisements on our behalf across the internet and in applications. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of the Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. This information is used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites and online services and better understand your online activity.